Challenge

Major automotive manufacturer needed to migrate from Salesforce Classic to Lightning while simultaneously expanding to European markets. Legacy Visualforce components and complex territory management required complete overhaul.

Solution

• Complete Classic to Lightning migration with zero downtime
• Converted 25+ Visualforce pages to modern Lightning Web Components
• Implemented advanced territory management for European markets
• Custom APEX solutions for complex business logic and integrations
• Increased test coverage from 30% to 80% for production readiness

Results

• 40% improvement in user productivity
• 60% faster page load times with Lightning components
• Zero business disruption during migration
• Successful expansion to 5 European markets

Challenge

Global e-commerce platform needed to integrate Salesforce Service Cloud with multiple external systems including inventory management, payment processing, and customer communication platforms for seamless customer support.

Solution

• Built custom REST APIs for real-time inventory synchronization
• Integrated payment gateway with automatic case creation for disputes
• Developed WhatsApp Business API integration for customer communication
• Created automated case routing based on product categories and customer tiers
• Implemented comprehensive reporting dashboard for service metrics

Results

• 50% reduction in case resolution time
• 90% decrease in technical support requests
• Real-time integration with 5 external systems
• Automated workflows handling 80% of routine cases

Challenge

Develop a comprehensive SaaS solution for online coaching and course management, integrating Salesforce Sales Cloud with modern AI technologies and multiple communication platforms for enhanced customer engagement.

Solution

• Salesforce Sales Cloud (Enterprise Edition) as core CRM with custom B2B portal on Experience Cloud
• AWS middleware with API Gateway, Lambda, DynamoDB for scalable architecture
• OpenAI GPT integration for intelligent content recommendations
• Multi-channel communication: Slack, WhatsApp Business, Telegram APIs

Expected Results

• Scalable SaaS platform supporting thousands of users
• AI-powered personalization for course recommendations
• Multi-channel engagement increasing user retention
• Modern architecture enabling rapid feature development

Challenge

Renewable energy company needed to optimize field service operations for solar panel installations and maintenance across multiple regions with complex scheduling and resource management requirements.

Solution

• Complete Field Service (FSL) implementation
• Advanced scheduling optimization for technician routes
• Mobile app customization for field technicians
• Integration with inventory management and procurement systems
• Custom dispatcher console with real-time tracking

Results

• 35% improvement in technician utilization
• 25% reduction in travel time through optimized routing
• Real-time visibility into all field operations
• Automated scheduling for 200+ daily appointments